Privacy & Data Protection
This Privacy Policy explains how Royal Valley collects, uses and protects personal information when you use our online casino and sportsbook services in the United Kingdom. We value your privacy and set out below what information we gather, why we need it and how you can manage your data.
Types of data we collect
We collect several categories of information to operate accounts, process payments and meet legal obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data covers the information you provide when registering or verifying your account. Typical items include your full name, date of birth, address, email, telephone number and identity documents used for verification and age checks.
Technical data
Technical data is information collected automatically when you use our services. This can include IP address, device details, browser type, operating system, session times and activity logs. We use this data to keep the service secure and to improve performance on desktop and mobile.
Transactional data
Transactional data relates to deposits, withdrawals, bets, game history and payment method details. We keep records of financial transactions, game results and any communication about account activity to support payments, resolve disputes and meet regulatory requirements.
How we use your information
We use data to manage your account, process payments, carry out identity checks, prevent fraud, comply with legal obligations and provide customer support. Technical and activity data is also used for service maintenance, performance monitoring and improving our site and apps.
Data protection practices
We apply industry-standard measures to protect your information. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. Data is stored securely and we regularly review our security controls to reduce the risk of unauthorised access.
Cookies and tracking technologies
We use cookies, pixel tags and similar technologies to make the site work, remember preferences, and deliver analytics and advertising. You can manage cookie settings through your browser or via our cookie banner. Some features may not work correctly if cookies are disabled.
Information sharing and third parties
We may share personal data with payment processors, identity-verification providers, fraud prevention services, analytics vendors and legal advisers where necessary. We only share data with trusted partners and require them to handle information securely and in line with this policy. We will also disclose data when required by law or to protect our rights.
User rights
You have rights to access the personal information we hold about you, request correction of inaccurate data, request deletion where we are not required to retain it, and withdraw consent where relevant. You may also request restriction of processing or object to certain uses of your data.
Access, correction and deletion
To access, correct or delete your data, sign in to your account and use the account settings, or contact our support team via your account or at [email protected]. We will respond to legitimate requests and explain any legal reason for retaining certain records.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated by notice on our website or via your account. Continued use of our services after changes are posted constitutes acceptance of the updated policy.