Responsible Gambling
At Royal Valley we are committed to safer gambling and to keeping play controlled and enjoyable. We put player safety at the centre of our service and provide practical tools and guidance so customers can manage their activity, protect their finances and get help quickly if gambling starts to feel like a problem.
Player protection principles
We expect all players to be treated fairly and with respect. Our approach combines clear information, easy-to-use account controls and monitoring to identify risky behaviour. We will act on reports from customers and use behavioural indicators to offer support where needed.
Activity-control tools
You can use a range of on-site controls to manage how you play. These are available in your account and via our support team on request.
Available tools
- Deposit limits - set daily, weekly or monthly caps on how much you add to your account.
- Loss limits - specify a maximum net loss over a chosen period to control bankroll volatility.
- Session time reminders - receive alerts after a set session length to encourage breaks.
- Reality checks - pop-up summaries of time played and money staked during a session.
- Temporary time-outs - short breaks from your account from 24 hours up to several weeks.
- Self-exclusion - longer closures from six months to multiple years for those who need it.
Deposit limits
Deposit limits can be changed in your account settings. We recommend starting with modest limits such as £10 - £100 daily or £100 - £500 weekly depending on personal circumstances. Any change to limits may take effect immediately or after a short cooling-off period to prevent impulsive increases.
Loss limits
Loss limits let you limit how much you are prepared to lose over a period. These help reduce volatility and can be set alongside deposit limits. If you reach a loss limit, play will be restricted until the limit period resets or you contact us to adjust it after a cooling-off interval.
Time limits and account breaks
Use session reminders and time-outs to control how long you play. Short breaks of 24 hours can be applied instantly, while longer breaks give you time to reassess without access to your account.
Self-exclusion
If you decide you need to stop playing for an extended period, request self-exclusion through your account or by contacting our support team. We will action requests promptly and prevent re-registration during the exclusion period.
Signs of problematic behaviour
Be alert to changes such as chasing losses, borrowing to fund gambling, neglecting work or family, hiding activity or sudden changes in mood linked to play. If you recognise these signs in yourself or someone you know, take action early.
Practical tips for staying in control
- Set and enforce deposit and loss limits before you start playing.
- Use session reminders and take regular breaks.
- Keep gambling money separate from essential bills and savings.
- Avoid gambling when stressed or under the influence of alcohol.
- Talk to someone you trust if you feel gambling is becoming a problem.
Professional help and support organisations
If you need specialist support we recommend contacting recognised UK services such as GamCare and GambleAware. For immediate emotional support contact Samaritans. These organisations can provide confidential advice, counselling and practical next steps. If you prefer, our support team can point you towards appropriate local services and help with setting or adjusting account controls.