User Terms and Conditions
These Terms and Conditions set out the rules for using Royal Valley. They explain the relationship between us and our users, and the standard terms that apply when you register, place bets, play games or otherwise interact with the site. By registering an account or using our services you agree to comply with these terms and any applicable site rules published from time to time.
Account responsibilities
You are responsible for keeping your account details secure. This includes choosing a strong password, not sharing your login credentials and ensuring your contact information is accurate. You must notify us without delay if you suspect unauthorised access to your account. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or other breaches of these terms.
Eligibility requirements
To open an account you must meet the minimum legal age in your jurisdiction and be permitted to gamble under local law. You may hold only one account unless we agree otherwise in writing. We require identity and address verification before processing withdrawals; this is part of our checks to protect your account and to comply with our operational obligations.
Acceptable platform use
Our services are provided for lawful personal use only. You must not use the site for any illegal purpose, to manipulate games or bets, to place bets on behalf of others, or to attempt to disrupt our systems. Any attempt to exploit technical faults, performance issues or bonus mechanics may lead to suspension, forfeiture of winnings and closure of your account.
General bonus and promotion rules
Promotions, free spins and bonus offers are subject to specific terms that appear with each offer. Standard conditions include minimum deposit requirements, wagering contributions by game type and maximum bet limits while a bonus is active. We reserve the right to withdraw or amend promotions at any time where we consider it necessary to maintain fair play or to prevent abuse.
Deposits and withdrawals
Payment methods available to you will be shown in the cashier. Deposits are usually processed immediately; withdrawals are subject to verification checks and may be declined or delayed pending document review. We may apply withdrawal limits, both per transaction and over prescribed periods, and we may request further information to confirm source of funds where required. Fees charged by payment providers are outside our control.
Dispute resolution
If you have a query or complaint please contact our support team. We will acknowledge and investigate all disputes promptly and aim to resolve issues fairly. For persistent disputes we provide an internal escalation route and any applicable independent adjudication that we notify you about in the account or help pages.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified to registered users through the site or by email. Continued use of your account following notice of amendment constitutes acceptance of the revised terms. Where changes affect ongoing promotions or settled bets we will apply the changes in a fair and reasonable manner.
If you need assistance, please contact [email protected] for help with account verification, withdrawals or any other matter relating to these terms.